There are times when our support staff will need access to your site's admin area, files or database to help you resolve the problem. While many of our customers prefer to update their tickets using emails, sending login can be tricky. As our Helpdesk provides an intuitive method for communicating through emails, it is easy to forget that it's even there!
If you have not checked it out already, here's the link - support.cmshelplive.com and if you are receiving our emails with a ticket ID in the subject line, you already have a Helpdesk account. You just have to login and you'll have access to every single message that you have either sent us or received from us in the past. Only you and our staff has access to your tickets.
Apart from messages, it provides a neat little place to store your passwords without having to go through emails. Here's how to update your profile with passwords.
First, log into your account.
Once you are logged in, right where you say the login box, a new menu will appear. Look out for the item "My Profile" and click it.
On the next page scroll down to section "Account Details"
Here you'll find fields for all types of login. (If you are not sure where to find those logins, get in touch with our staff) And don't forget to hit the "Update" button down at the bottom!