Using our support service is very easy. All support is handled by our ticketing system. For every new support request, you create a new support ticket and we assign it to one of our support staff. All new tickets are responded within first few minutes of creation.
We're showing below, the simple process of viewing your tickets on our system. Let's start from our Homepage
Hover the cursor on "My Account" menu item on top right. This will display a drop down menu. Click on "My Tickets". You will be taken to a new page.
Note: If you are not already registered with us, you can create a new account by simply clicking "Register" icon in top image, OR filling out the form on homepage OR by sending an email to support (at) cmshelplive (dot) com
Once you are logged in, you can view your tickets in a list-view.
Clicking on the ticket subject will open that ticket.Inside, you will find a record of all messages and files exchanged between you and our support staff. Newest message is on top and marked with label "new", just like the image below:
That's all! If you find any trouble in navigating or managing your tickets, give us a shout below.
As a recap, here are some important Helpdesk links: